How To Help

When talking to the 911 operators be prepared for questions routinely asked which could include:

    Your name and your relationship to the person you are calling about.
    Your location and phone number with the operator.
    The situation currently occurring.
    The name and any information of the person needing help: including description (age, race, hair, clothing, etc) to help officers identify the person in crisis.
    Tell the operator if the person has been previously diagnosed with a known mental illness, and if they are currently taking medications.
    If the individual is no longer taking medications, state the length of time they have been off of their medications.
    If there are any weapons or items at the location that the person may use to harm themselves or others (i.e. guns, knives, pills, etc.).
    Where the caller will be located upon arrival of the officer.

When the police officer arrives:

    If possible, try to meet officers outside or out of earshot of the person you have called about.
    Stay calm and explain the situation fully and if the situation has escalated.
    Have on hand information about psychiatrist contact numbers if available.
    Alert the officer if the individual has a history of violent behavior.
    Remember to alert the responder to items at the location that the person may use to harm themselves or others (i.e. guns, knives, pills, etc.).
    Relay information regarding prior contacts with law enforcement officers including what worked well and what did not.
    Supply information on previous de-escalation techniques that have been used and are effective.
    Describe any topics or situations that may make the situation worse.
    State what you would like the officer to do to resolve the situation.
    Do not try to interject or approach officers while they are engaged with your loved one.