When to Call 311
Call 3-1-1 for POLICE NON EMERGENCY RESPONSE, such as disturbance calls involving loud parties, loud music complaints, minor disturbances, a break-in or vandalism that occurred "sometime prior" or discovered upon returning home, and the suspects have left the scene. Call 3-1-1 to report any type of crime where there is no immediate threat to life or property.
What will I be asked when calling to report a disturbance or a crime in progress?
- Location (Exact address or cross streets)
This is probably the most important information you can provide, so try to be aware of your surroundings. Make a real effort to be as detailed as possible. If you are outside and don't know the street address, take a look around and try to find landmarks or cross streets. If you are inside a large building or one with multiple levels, you can help emergency services, by letting them know which floor you are on, which apartment you are in, etc.
- Time lapse?
- What does the suspect look like? Sex, race, height and weight, facial hair, hat/cap, shirt/jacket, pants/shorts, shoes, glasses, unusual characteristics-scars, tattoos, etc.
- Were there any weapons? If so, what type, color and size.
- Was there a vehicle involved? If so, vehicle description and a license plate if available.
- Is anyone injured?