LVMPD - Communications - 9-1-1 How Does it Work?

LVMPD Police Dispatch is the PSAP (Public Safety Answering Point) that takes most of the 9-1-1 calls for Las Vegas and Clark County. We transfer the medical and fire calls to the LV City Fire Department Dispatch center and Metro Dispatch handles police events within the LVMPD jurisdiction.

Henderson, North Las Vegas, Mesquite, and Boulder City all have their own police departments. If you call 9-1-1 from a phone located in one of these cities, your call normally will be routed to the respective department's dispatch center.

When you call 9-1-1 or 3-1-1, you will be talking to the people who work at Metrocomm.

Cellular telephones are a little different. If the coverage area for a cell site falls mostly in Henderson, for example, a cellular 9-1-1 call made through that cell site will be routed to Henderson Police Dispatch. This results in some confusion, but the calls are easily transferred between different dispatch centers.

During the current fiscal year (July 01, 2002 - May 31, 2003) our people answered a grand total of 3,004,265 phone calls. Of those 3 million, 797,150 were 9-1-1 calls. And of those 9-1-1 calls, there were almost 78,000 calls that dialed 9-1-1 and hung up! There were 27,637 callers who had non-emergency situations and had to be transferred off 9-1-1.

3-1-1, How does it work?

Call 3-1-1 for POLICE NON EMERGENCY RESPONSE, such as disturbance calls involving loud parties, loud music complaints, minor disturbances, a break-in or vandalism that occurred "sometime prior" or discovered upon returning home, and the suspects have left the scene. Call 3-1-1 to report any type of crime where there is no immediate threat to life or property.