LVMPD - Communications

It is the goal of the LVMPD's Communication Bureau Customer Service Program to provide the best possible customer service to our community. Therefore, we would like to hear from our customers who have contacted the Communication Bureau for police service within the past year. By taking a few minutes to complete our "Quality of Service" survey, you will help us determine how successful we are in achieving this goal. Please rate each statement by marking the most appropriate response

1.) What telephone number did you call to reach the police?

311

911

229-3111

Other

2.) What was the primary purpose of your telephone call?

Emergency - Police response

Non-Emergency - police response

Information

Other

3.) If your telephone call was placed on hold, how long were you on hold before you were provided assistance?

Not placed on hold

Less than 1 minute

2 - 4 minutes

More than 5 minutes

Disconnected due to hold time

Was not able to reach an operator

4.) Based upon the customer service we provided during your telephone call, how would you rate our employee's performance:

	Excellent	Good	Fair	Poor	Very Poor
Professional
Courteous
Helpful
Knowledgeable
Ability to put you at ease
Ability to show concern
Overall Customer Service

5.) Did our employee advise you how your call would be resolved:

Officer would respond as soon as possible

Officer would respond with a delay

Call would be handled through a telephone report

Call would be handled by referral

Was not informed how call would be handled

Other

Completing this portion of the survey will enable us to provide feedback to the employee who answered your call for service.

6.) To continually improve the service we provide to you our customers, we would like to acknowledge our employees for a job well done and address issues as they arise. To accomplish this please provide the following information. Additionally, we would welcome your recommendations and comments.

Date and time of call:
Telephone number you called from:
If applicable, address you requested response to:
Other comments: