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BEFORE CALLING
Call-takers cannot send help if they do not know where you are located. Take a moment to find out the location from where you are calling.
WHEN CALLING
9-1-1 OR 3-1-1
- A well trained call-taker will answer the phone.
- Wait for the call-taker to ask you questions.
- If possible, have the victim or witness at the phone.
9-1-1 vs. 3-1-1
What's the Difference?
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Call 9-1-1 When You...
- See fire.
- Smell smoke or gas.
- See or hear an explosion.
- See or have a need for medical assistance.
- See a suspicious person in or leaving a secured area.
- See a person with a weapon.
- See a suspicious package in a public area.
- See someone being forcibly detained or taken against their will.
- Anytime you see or become aware of an immediate threat to life and/or property.
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Call 3-1-1 When You:
- Hear someone planning a crime.
- Hear someone making verbal threats about future acts.
- Hear someone discussing or bragging about a past crime.
- Receive a suspicious letter or package.
- Anytime to report a past or future
threat to life and/or property.
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Don't actually call 9-1-1 to "practice" with your children. Help your children practice dialing and talking to 9-1-1 by playing the 9-1-1 game on the web at: http://www.firepals.org/KSN/911N.html
When Calling 9-1-1 or 3-1-1 Be Prepared to Answer these Questions...
- What is the address where the incident occurred?
- Is the location a house, apartment or business?
- What address are you calling from?
- What is your name?
- What is your phone number?
- When did the incident occur?
- Can you describe the suspect (if applicable) Race, sex, age, height, weight, hair, glasses, clothing, etc.
- What was the suspect's mode of travel? On foot, bike, vehicle, cab, etc.
- Did the suspect have a weapon - what type? Revolver, semi-automatic pistol, knife, pepper spray, etc.
- Where was the suspect when you last saw him/her and which direction were
they traveling? (north, south, east, west, etc.)
If it is safe to do so:
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Observe the Suspect
- Observe w/out staring.
- Start at the top of the head.
- The more detail the better.
- Note unique features.
- Write down details before you start to forget.
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Observe the Vehicle
- Make/Model/Color
- Approximate year
- Body style
- Anything unique
- Tag number and state
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