Do you love an exciting, fast paced environment? Do you work well under pressure? Can you multi-task? Are you the calm one that your family and friends turn to for help when there is an emergency? Do you like to help people and give something back to your community?
If this sounds like you, becoming a Police Dispatcher Professional (PDP) is the career for you. As a Police Dispatcher Professional, you will answer emergency (9-1-1) calls, non-emergency (3-1-1) calls, and dispatch officers to those emergency and non-emergency calls.
Incumbents relay information between 9-1-1 callers and police officers; dispatch officers and track officer activity in order to secure the safety of the officer and the facts of the situation. Minimum Qualifications/Position-Specific Conditions
Click here to view a complete copy of the class specification, including environmental and physical conditions.
Training, Education and Experience Requirements
- Possession of a High School Diploma, High School Equivalency Diploma, or General Education Diploma (GED).
- Must be able to demonstrate a minimum typing speed of 45 net words per minute (after errors) for successful job performance. (Typing speed is measured in the Critical exam. Typing certificates from outside agencies are no longer accepted for this position.)
- One year of work experience is desirable.
As a Police Dispatcher Professional your responsibilities include:
- Answer 9-1-1 and non-emergency calls from the public.
- Determine appropriate response to 9-1-1 and non-emergency calls by sending police officers and/or notifying fire and medical personnel.
- Dispatch LVMPD officers on calls that require police response.
- Accurate documentation of the 9-1-1 and non-emergency calls and officers radio traffic.
- Provide citizens referrals to other agencies, such as District Attorney, Constable's Office, Family Court, and Mental Health, etc.
Knowledge & Skills Gained:
Call Taking Skills
New Police Dispatcher Professionals enter a 10-week Academy. You will learn how to handle and process emergency and non-emergency calls from the public.
You will be taught how to:
- Work the CAD (Computer Aided Dispatch), VESTA phone systems, and Motorola radios
- Determine criteria for officer response on calls.
- Handle extreme emergencies.
- Identify hazards for officers responding on calls.
- Refer citizens to other resources when appropriate.
After completing the Academy, you will spend the next 20 weeks training one on one with a Communications Training Officer (CTO) to become proficient at taking emergency and non-emergency calls. Once you are deemed competent in all areas of call taking, you will be released to work independently answering calls.
Upon successful completion of the phone phase of training, you will continue into radio training.
You will be taught how to:
- Speak on the two-way radio communications system.
- Understand policy and procedures for dispatching police officers.
- Proper terminology to use on the radio.
- Maintain officer's status.
- Update events to accurately reflect what is occurring.
- Work emergency incidents such as vehicle pursuits, officer involved shootings, explosive devices, etc.
You will spend approximately 28 weeks training one on one with a CTO. Once proficient at dispatching officers and have passed all phases of dispatch training, you will be released to work independently on all radio channels.
- Employees with a minimum of two (2) years in classification are eligible to train new employees, this comes with a bonus of an 8% pay increase while you are training.
- Employees with a minimum of four (4) years as a PDP are eligible to compete for the position of Communications Supervisor. This position supervises a squad of approximately 7-15 employees, handles the daily operations of the dispatch floor and is responsible for ensuring the Command Staff is notified of any emergency situations.
- As a Communication's Supervisor you are eligible for the appointed position of Manager. This position supervises the Communications Supervisors and reports directly to the Bureau Commander.
Your choice to join the LAS VEGAS METROPOLITAN POLICE DEPARTMENT is an exciting one, becoming a Police Dispatcher Professional maintains that excitement throughout your career.
Please call 702-828-3880 to schedule a sit along in Communications and see what we do first-hand. It's an experience you won't forget.
To have all of your questions answered by a member of our Recruitment Team, please e-mail us at DispatchRecruitingTeam@lvmpd.com.