Do you love an exciting, fast paced environment? Do you work well under pressure? Can you multi-task? Are you the calm one that your family and friends turn to for help when there is an emergency? Do you like to help people and give something back to your community?
If this sounds like you, becoming a Communications Specialist is the career for you. As a Communications Specialist you will answer emergency (9-1-1) calls and non-emergency (3-1-1) calls. You will also be trained to dispatch officers to those emergency and non-emergency calls.
Click here for the job description of a Communications Specialist Trainee. If you would like to be notified when the test for Communications Specialist is open for applications, click here to fill out the interest card and you will be notified when the position is open.
As a Communications Specialist your responsibilities include:
Answer 9-1-1 and non-emergency calls from the public.
Determine appropriate response to 9-1-1 and non-emergency calls by sending police, fire or nedical.
Dispatch LVMPD officers on calls that require police response.
Accurate documentation of the 9-1-1 and non-emergency calls and officers radio traffic.
Provide citizens referrals to other agencies, such as District Attorney, Constable's Office, Family Court, and Mental Health, etc.
Knowledge & Skills Gained:
Call Taking Skills
New Communications Specialists enter a 10-week 9-1-1 Academy. You will learn how to handle and process emergency and non-emergency calls from the public.
You will be taught how to:
Work the CAD (Computer Aided Dispatch) & Vesta phone systems.
Determine criteria for officer response on calls.
Handle extreme emergencies.
Identify hazards for officers responding on calls.
Refer citizens to other resources when appropriate.
After completing the 9-1-1 Academy you will spend the next 17 weeks training one on one with a Communications Training Officer (CTO) to become proficient at taking emergency and non-emergency calls. Once you are deemed competent in all areas of call taking, you will be released to work independently answering calls.
Once released from the training program and off probation you will have the option to test to promote to a Communications Specialist II (dispatcher). Once you successfully pass the testing process you will enter the CSII training program for a minimum of 35 weeks. Once you are deemed competent in all areas of dispatching you will be released to work independently dispatching officers and promote to a Communications Specialist II (CSII).
You will be taught how to:
Speak on the two-way radio communications system.
Understand policy and procedures for dispatching police officers.
Proper terminology to use on the radio.
Maintain officer's status.
Update calls (events) to accurately reflect what is occurring.
Work emergency incidents such as vehicle pursuits, officer involved shootings, explosive devices, etc.
Employees with a minimum of two (2) years in calssification are eligible to train new employees, this comes with a bonus of an 8% pay increase while you are training.
Employees witha minimum of four (4) years as a CSII are eligible to compete for the position of Communications Supervisor. This position supervises a squad of approximately 7-15 employees, handles the daily operations of the dispatch floor and is responsible for ensuring the Command Staff is notified of any emergency situations.
As a Communications Supervisor you are eligible for the appointed position of Shift Manager. This position supervises the Communications Supervisors and reports directly to the Bureau Commander.
Your choice to join the LAS VEGAS METROPOLITAN POLICE DEPARTMENT is an exciting one, becoming a Communications Specialist II maintains that excitement throughout your career.
Please call 702-828-3880 to schedule a sit along with a Communications Specialist and see what we do first hand. It's an experience you won't forget.
To have all of your questions answered by a member of our Recruitment Team, please e-mail us at DispatchRecruitingTeam@lvmpd.com.