​When to Call 9-1-1

9-1-1 is only to be used in emergency situations. An emergency is any situation that requires immediate assistance from the police, the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It's better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.

Do not call 9-1-1:

  • for information

  • for directory assistance

  • for paying traffic tickets

  • for your pet

  • as a prank

If you call 9-1-1 by mistake, do not hang up. Tell the call taker what happened so they know there really isn't an emergency.

When to Call 3-1-1

Call 3-1-1 for POLICE NON EMERGENCY RESPONSE, such as disturbance calls involving loud parties, loud music complaints, minor disturbances, a break-in or vandalism that occurred "sometime prior" or discovered upon returning home, and the suspects have left the scene. Call 3-1-1 to report any type of crime where there is no immediate threat to life or property.

What will I be asked when calling to report a disturbance or a crime in progress? 

  • Location (Exact address or cross streets)
    This is probably the most important information you can provide, so try to be aware of your surroundings. Make a real effort to be as detailed as possible. If you are outside and don't know the street address, take a look around and try to find landmarks or cross streets. If you are inside a large building or one with multiple levels, you can help emergency services, by letting them know which floor you are on, which apartment you are in, etc.

  • Time lapse?

  • What does the suspect look like? Sex, race, height and weight, facial hair, hat/cap, shirt/jacket, pants/shorts, shoes, glasses, unusual characteristics-scars, tattoos, etc.

  • Were there any weapons? If so, what type, color and size.

  • Was there a vehicle involved? If so, vehicle description and a license plate if available.

  • Is anyone injured?

To reach our Dispatch Center you can also call 702-828-3111.